All companies must increase their income and profit, it is then essential for them to keep working on customer loyalty, client satisfaction, processing rate... |
1 - Appraising performance: mystery shopping, mystery call (Measuring achievements)
| If you know where you are, you can build an efficient action plan.
With our partner QUALIMETRIE, we measure your effectiveness rate in various areas such as
customer service, sales process, after-sales service, selling skills. |
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2 - Spreading best practices
| Improving your results by spreading the best.
You hire people from all levels. Some are good professionals some are not. Our job consists in gathering all the best practices in use in your company to spread them to the workforce. |
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3 - Stimulating sales representatives and sales forces
| How to have a vivid training. Animating your sales channel through games adapted to your training plans.For further information, contact us. |
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4 - Creating value-added selling points
| You understand your Clients and They understand You.
Selling points are essential in business process. It is well known that most of the sales representatives do not master their selling message. We help you to build value-added messages. For further information, contact us. |
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5 - Fighting inventory shrinkage
| Talking about shrinkage without taboo.
Inventory shrinkage represents between 1 and 3% of some retailers income, which is more or less the equivalent of their profit. It is a very delicate theme. For further information, contact us. |
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Improve your Daily Performance Rates
- Measure your Effectiveness Rate
- Collect the Best Practices
- Spread the Best Practices to your workforce
- Stimulate your sales forces
- Create value-added selling points